Shipping

Shipping

We offer a number of shipping options throughout North and South America. The shipping cost depends on the total weight of your parcel and the location that it will be sent to. The shipping cost will be automatically calculated during checkout, but we’ve popped a guide below.

If you are wanting your parcel to arrive by a certain date, we strongly recommend shipping using the Express option as your order is shipped from Australia.

USA and CANADA

Express: 2-5 business days from dispatch with tracking available - Starts at $10.99

Standard 5-10 business days from dispatch with tracking available - Starts at $26.99

Note: You can nominate a Post Office Box as your shipping address. However, we reserve the right to regard goods delivered to a PO Box as being delivered. We will take no responsibility for goods that are not collected from a PO Box. We accept no responsibility for parcels lost or damaged within the postal system.

INTERNATIONAL

The best way to calculate shipping for International orders is to add your items to cart, then proceed to checkout (you don’t actually have to purchase) and the shipping will display based on your location. As a guide, shipping to Brazil starts at $17.99 for standard shipping, and $35.99 for express.

Important information

Items will be shipped from Australia. Customers outside Australia may also be liable for any customs and import duty, quotas, permits, product restrictions and other local requirements. These charges must be paid by the recipient of the parcel. Customs policies vary widely from country to country. Therefore, we suggest that you check the requirements in your country before placing an order. We will not be liable for any custom or import duties.

You are on our USA site so prices are in USD. Prices may change without prior notification. Sylvia P do not accept responsibility for parcels lost or damaged within the postal system.

Privacy Policy

Sylvia P respects your right to privacy and recognizes the trust you place in us when you provide us with any personal information.

Personal information will generally only be collected after you have been informed of the purpose and consequences of providing this information.  The type of information we collect may include, your name, address, email address, telephone number, and billing information.

Examples of the purposes for which information may be used or disclosed are:

  • To improve services and product quality
  • To enter competitions or inform you of promotions or special offers
  • To comply with the law or recover debts
  • To provide and promote our goods and services to you
  • To maintain and develop our business systems

In any case where we use your personal information to give you promotional information you may elect to unsubscribe at any time.

We will not sell your personal information to any person or organisation without your consent, unless it is part of a sale of our business. Nor will we disclose your personal information without your consent, unless it is to a party who may assist us in providing or promoting our goods and services to you; a debt collector; a prospective investor in our business; a bank to authorise a payment; any party we are required to by law.

We may store your information in both electronic and paper form. However, we take all reasonable precautions to protect this information from misuse or unauthorised access by using all reasonable physical, electronic and procedural safeguards.