FAQs

ORDERS

HOW DO I PLACE AND ORDER

For more information on how to order, click ABOUT in the menu above and then click the ORDERING link found under the SUPPORT heading.

WHAT’s MY ORDER STATUS?

If you created an account on our website prior to placing you order, you can log in and view your order status and tracking. If you checked out as a guest, you can email us at info@sylviap.com.au and we’d be happy to provide you with an update.

HOW DO I CHANGE/CANCEL MY ORDER?

Depending on the status of your order, we may not be able to cancel it. Please contact us immediately at info@sylviap.com.au with your order number and we will help you the best we can.

We are committed to getting you order to you as soon as possible so if your order has been process by our dispatch team it cannot be cancelled. If you ordered a Personalised or Team Wear product and manufacturing of the garment has begun it cannot be cancelled.

CAN I EXCHANGE MY ORDER?

We are currently not set up for exchanges, however you can return the garment for a store credit and then a new order can be placed for another size or item. Visit out RETURNS page to start your return.

PAYMENTS

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

Our online store accepts Visa, MasterCard, Paypal and Afterpay (available only for Australia customer shopping on our Australia site only). Our online store does not accept Direct Deposit, Cheques, Diners, AMEX or cash on delivery as payment methods. We also accept Sylvia P gift vouchers.

IS IT SAFE TO USE MY CREDIT CARD?

Yes, online shopping at Sylvia P is safe and secure. Transactions are processed through a secure payment facility which complies with the Payment Card Industry Data Security Standard (PCI DSS). The PCI DSS is the global data security standard that any business of any size must adhere to in order to accept payment cards. It presents common sense steps that mirror best security practices.

WHAT IS AFTERPAY?

Afterpay is a way to order your goods without needing to pay the whole amount upfront. We ship your order out as normal and you pay it off in fortnightly instalments over 6 or 8 weeks. You must register with AFTERPAY prior to being able to select Afterpay as you payment method.

SHIPPING

HOW LONG WILL MY SHIPMENT TAKE AND WILL IT BE TRACKED?

To view our shipping information, please click here.

WHY AM I BEING CHARGED BY CUSTOMS WHEN I ALREADY PAID FOR SHIPPING?

Our shipping charge is for transport costs only, and does not cover import liabilities that may be applied by the government of the destination country. Sylvia P does not accept any responsibility for customs delays, duties or taxes that may apply in the destination country. Under no circumstance will Sylva P accept any orders back due to rejection of customs charges. Orders cannot be returned to sender.

Charges vary for every country so it’s best if you get in touch with your local customs office to find out before you purchase.