Frequently Asked Questions
We've compiled a bunch of Frequently Asked Questions that we receive about our Practice Wear. If you're after information on Team Wear, head to our Team Wear FAQs.
HOW DO I PLACE AN ORDER
Great news! You can shop online here on this website. Just add items to your cart and enter your details and payment at the checkout. Then we’ll ship your items to you.
WHAT’s MY ORDER STATUS?
Good question! If it’s an instock item it’s likely being packed in the warehouse as we speak! Once it’s dispatched you’ll receive an email to say it’s on its way. Once you get that email you can track where it goes until it’s at your door.
If you’ve ordered a made to order item (like personalised or team wear) that will take a little longer. Our personalised collections are dispatched 3.5 weeks from the order cutoff date.
If you’re concerned your order is taking longer than above, send us an email to firstname.lastname@example.org and we’d be happy to provide you with an update.
HOW DO I CHANGE/CANCEL MY ORDER?
Depending on the status of your order, we may not be able to cancel it. Please contact us immediately at email@example.com with your order number and we will help you the best we can.
We are committed to getting you order to you as soon as possible so if your order has been process by our dispatch team it cannot be cancelled. If you ordered a Personalised product and manufacturing of the garment has begun, it cannot be cancelled.
If you've ordered the wrong size or accidentally ordered too many of an item, email us within 1 hour of your order being placed at firstname.lastname@example.org
CAN I EXCHANGE MY ORDER?
We are currently not set up for exchanges, however you can return the garment for a store credit and then a new order can be placed for another size or item. Visit our Returns page to start your return.
CAN YOU HELP WITH SIZING?
We sure can! If you head to our Practice Wear Sizing Chart to find out how to measure and a table with sizes. If you’re still stuck, just email your measurements through to email@example.com and we’ll find the best size for you.
I DIDN'T RECEIVE MY ORDER, CAN YOU HELP?
The best thing to do is to first check your tracking number to find the status of your order. If it’s attempted delivery then please contact your local post office. If your order actually looks like it’s dropped off the face of the earth, send us an email.
WILL YOU RESTOCK AN ITEM?
Good question! While we always recommend grabbing items that you love asap, we understand that mum or dad still have to buy you food and pay the bills. So from time to time we will restock really popular items on our website. If you look at the size and it says “Email when back in stock” next to it, the bad news is that size is sold out. The good news is you can click on the size and sign up for a restock notification when it comes back.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
Our online store accepts Visa, MasterCard and Paypal. We do not accept Direct Deposit, Cheques, Diners, AMEX or cash on delivery as payment methods. We do accept Sylvia P gift vouchers.
IS IT SAFE TO USE MY CREDIT CARD?
Yes, online shopping at Sylvia P is safe and secure. Transactions are processed through a secure payment facility which complies with the Payment Card Industry Data Security Standard (PCI DSS). The PCI DSS is the global data security standard that any business of any size must adhere to in order to accept payment cards. It presents common sense steps that mirror best security practices.
HOW LONG WILL MY SHIPMENT TAKE AND WILL IT BE TRACKED?
Great question! All of our shipping includes tracking, just an extra benefit for shopping at Sylvia P. The time it takes will depend on two things: where you’re located and which shipping option you chose at checkout. For more details head to our Shipping page.
WHY AM I BEING CHARGED BY CUSTOMS WHEN I ALREADY PAID FOR SHIPPING?
Our shipping charge is for transport costs only, and does not cover import liabilities that may be applied by the government of the destination country. Sylvia P does not accept any responsibility for customs delays, duties or taxes that may apply in the destination country. Under no circumstance will Sylva P accept any orders back due to rejection of customs charges. Orders cannot be returned to sender.
Charges vary for every country so it’s best if you get in touch with your local customs office to find out before you purchase.